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The University of Chester makes every effort to ensure that the information provided to applicants about courses of study at the University of Chester is complete and correct.  However, the University reserves the right, at its discretion, and for any reason deemed fitting or necessary, to make changes or cancellations, without notice, for the courses mentioned herein.  The University of Chester cannot accept liability for loss resulting from such changes or cancellations.

A place is offered to you subject to the University Student Contract Conditions, which will be incorporated by reference in all contracts between the University and its students, for a course of study or programme of research. These terms and conditions contain obligations binding upon you and the University and which restrict the University’s liability.

Refund Policy

The following deposit refund policy applies to all non-EU overseas applicants (here on in referred to as applicants) irrespective of the type of visa used to request or gain leave to enter or further leave to remain in the United Kingdom for the purposes of, applying for admission to a programme of study at the University of Chester.

The University of Chester reserves the right to amend this refund policy, at its discretion, and for any reason deemed fitting or necessary, without notice.

Any refund made will be at the sole discretion of the University of Chester and will be subject to a £150 administration charge. The University will consider all requests for a refund of deposit payments on an individual basis.  Deposit payment refunds will only be issued in the following instances:

  1. Where an applicant has withdrawn their application for study prior to being issued with a CAS, or;
  2. Where an applicant has applied for leave to enter/remain which has subsequently been refused by UKVI, and;
  • The applicant has provided the University with copies of documents received from UKVI in relation to the refusal, including a transcript of any interview undertaken with UKVI as part of the application for leave to enter/remain,  as requested by the University and as detailed in the CAS policy, and;
  • The applicant can demonstrate, to the satisfaction of the University, that they have not contributed in any way to the refusal, and
  • The applicant has followed instructions, issued by the University, in relation to the application for leave to enter/remain, and;
  • The applicant has submitted a request to UKVI for an administrative review, appeal or similar as requested by the University, which has subsequently been rejected, and;
  • Following the rejection of the request for an administrative review, appeal or similar, the University has deemed that it no longer wishes to sponsor or support a further application for leave to enter/remain, and;
  • Either no alternative legitimate routes, within the immigration rules, for the applicant to obtain leave to enter or remain in the UK exist to the extent that it would not be possible for the applicant to undertake their chosen programme of study or an alternative, or;
  • The applicant having satisfied all of the criteria as detailed above wishes to withdraw their application for study.

Please note, refunds can only be issued to your original payment method. 

A panel comprising of staff from the International Centre and Legal Services will meet, after each intake has been completed, to review each refund request received from any student whose visa application was refused by the UKVI.  It is the responsibility of the student to ensure that the panel has received any documentation or evidence they wish to be considered relating to their request for a refund.  The panel may request additional information from third parties, including the Home Office.  If in the reasonable opinion of the panel the student has not fulfilled the refund criteria or the circumstances in which a deposit would not normally be refunded have been met, the deposit will not be refundable.

Deposit payments will NOT be refunded in the following circumstances:

  1. Where a visa application is approved by the Home Office.
  2. Where an applicant successfully gains leave to remain in the United Kingdom.
  3. Where a visa application is refused on the grounds of any fraudulent activity, irrespective of whether or not the applicant contributed to the fraudulent activity.
  4. Where an applicant is issued a CAS by the University of Chester and does not commence their studies and/or complete the University’s enrolment process.
  5. Where a visa application is refused for any reason and the University deems the applicant contributed towards the refusal. To be considered for a refund the applicant must follow any instructions given to them by the University.
  6. Where a visa application is refused and the applicant fails to submit a request to UKVI for an administrative review, appeal or similar, having been advised by the University to do so.