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Introducing the Residential Life Team

Made up of postgraduate students and staff, our Residential Life Team are trained to provide you with advice, guidance and support. We caught up with Kate Swift, a member of the team, to find out more about her role and her experience of studying at the University.

Can you tell us a little bit about yourself?

I recently graduated from the University of Chester with a degree in Events Management. Now I work for the Residential Life Team as the Student Engagement Assistant. I’m also a Residential Coordinator on top of all of that. In my free time I enjoy juggling and sewing.

What are Residential Advisors and Residential Coordinators?

Residential Advisors are current students who are trained to provide advice and guidance to all residential students. This involves answering routine queries, being on hand to give support or just being there to listen. They also deliver monthly flat chats to share helpful information and host social events.

Residential Coordinators offer more complex support to students both in and out of hours. If any students are experiencing more serious issues such as mental health concerns, housemate disputes, or anything else, Residential Coordinators can be called out to help with our 24/7 Porters’ team.

What is a typical day at work for you?

I come into the office and answer some emails which are normally queries from students regarding accommodation, our support services, and various other issues. Sometimes I have meetings with students to chat about concerns, or I may need to chase up an issue with another department. My days are fairly varied so I never know what’s going to happen when I come into work.

What advice would you give to a student moving into university accommodation for the first time?

I would say you should get involved in something. The University has so many opportunities available such as sports and societies, volunteering and part time work. New students have so much time to fill so it’s a great opportunity to try something new and gain new skills!

What is your favourite part of the job?

Working with students. It’s so fun and rewarding to help students with issues and knowing you’ve made a difference to their university experience. I also love working with the other Residential Advisors, we are a really close team and it’s such a supportive environment.

How would you summarise your Chester story?

I would say that its been so much more than I expected. I’ve learnt a crazy amount both academically and about myself and made some wonderful memories. Chester has given me such a solid foundation and skills that will help me as I progress through my adult life.

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