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The University of Chester has scored well above the average satisfaction rating in every aspect of the 2020 undergraduate National Student Survey (NSS) - with a particularly strong performance in listening to its student body.

The institution scored an impressive 86.4% for overall satisfaction – 3.7% above the sector average of 82.6% and with above average scores in all areas of this year’s survey. These results were achieved with an impressive response rate of 72% (4% higher than the sector average of 68%).

The University of Chester is the highest performing higher education institution in the North West for listening to the Student Voice and Eleanor Lewis, President of Chester Students’ Union, said: “It is wonderful to see how well the University has done in the NSS. It shows just how much the University values and uses feedback from students to make positive changes. Thank you to students for taking time to fill out the NSS and to the University for constantly striving to improve the student experience at the University of Chester.”

The University also scored significantly above the sector benchmark in providing Assessment and Feedback, reflecting that students felt that marking criteria were clear; assessment was fair and that feedback was timely and helpful.

The NSS was held earlier this year during a time when universities were impacted by the COVID-19 pandemic. The University of Chester adapted quickly to move its teaching online and support its students through this unprecedented time so it is pleased to see the significant increase in the score for Organisation and Management this year. This signifies confidence in the management and future direction of the institution with good scores for well-run courses, an effective timetable and clear communications.

Feedback on the quality of Learning Resources saw the University rise to the top quartile of institutions in this section with good feedback on IT resources; books, online services and learning resources and being able to access equipment appropriate to their course.

Professor Eunice Simmons, Vice-Chancellor of the University of Chester, said: “It is particularly pleasing to see that students recognise that we in the University are listening to and acting upon their opinions to make the student experience even better for the next set of students who come to Chester.

“We are working hard to physically reopen our campuses safely for the next academic year and greatly look forward to welcoming new and returning students in September.”

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