Visibility
- Ensure Technicians can access student information to accommodate specific learning needs
- Explore options to raises the profile of Technicians e.g. uniform/lab coats/lanyards enabling them to be identified more easily by students/staff
- Invest in Glass Manifestation Statements to make Technicians more visible to students/staff
- Create and communicate generic technician helpdesk email addresses for each department; thus, improving response rate and student experience
- Physical Environment - ensure visibility and storage space is optimal and whether any improvements are needed/can be made
- Establish a Central Technician Hub/dedicated platform on the University’s intranet to support/facilitate Professional Registration; Networking; Events; access to useful resources
- Facilitate Technician Photo and Profile information on Portal and on Corporate Website; to include information about their roles; latest kit; expertise
- Create space for Technician Photos and Profiles to be displayed in main department entrances
- Include activities/achievements more often in the staff Forum Magazine
- Invite Technicians to present at annual Teaching and Learning Conference and Research Conferences
- Establish an internal annual Technician Conference/Networking event which will also provide an opportunity to celebrate achievements
- Acknowledge the contribution of Technicians with respect to research/publications where criteria are met
- Facilities and Estates to Involve Technicians where appropriate at planning stages of any projects that involve structural changes
- Provide opportunities for Technician introductions during fresher’s/induction/during practical sessions for each year
- Collaborate with other HEIs to share ideas and to provide networking/support opportunities
Recognition
- Encourage Professional Registration; provide funding for initial registration period
- Review pay/reward structures
- Develop an Awards Scheme
Career Development
- Establish a Mentoring Scheme for Technicians
- Develop a University wide Career Pathways framework which will include all job families including Technicians
- Invest in and pilot the CATTs HEaTED software in support of career progression
Sustainability
- Develop a Technicians Technical Skills Matrix at team/departmental/ faculty levels to support updating of skills, enable sharing of skills/knowledge, application of skills/shadowing others, broadening skills and proactively developing staff in their roles and in support of career progression
- To facilitate succession planning, vacancies are to be advertised initially internally where appropriate
- Establish a Training database of upcoming training for Technicians
- Fully Integrate Apprenticeships into the employment lifecycle of Technicians i.e. not just at the recruitment stage
- HEaTED membership